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We spoke to Vercel, Zapier and Notion – and included our experiences from Monzo – to collate best practices for dealing with support backlogs, scaling support, and setting up enterprise customer success functions.

Vlad Tenev shares insights on Scaling as a CEO

Jean-Denis Greze and Albert Strasheim share insights on scaling engineering teams

Guillermo Rauch shares insights on how to scale as a CEO

Karen Peacock runs a working session on leading leaders within your org

Grant and Rujul share insights on setting company-wide Mission, Strategy, and Metrics

Nikesh Arora shares insights on how to scale as a CEO

Ravi Inukonda shares insights on scaling strategic planning

Claire Hughes Johnson shares insights on scaling people

Faire's Marcelo Cortes and Segment's Tido Carriero share their insights from scaling engineering teams

Jeff Lawson shares insights on operating cadence, value systems, and GTM lessons

Parker walks through how he runs Rippling

Qasar and Pedro walk through how they run their companies

Grant and Vlad walk through their frameworks for hiring great leaders

Bill (CEO of Braze) walks through his lessons learned from scaling Braze

Bipul Sinha walks through his lessons from founding and scaling Rubrik

Saji (CEO @ Benchling) and Pedro (CEO @ Brex) share lessons on hiring and managing executives

Dev Ittycheria shares insights from scaling MongoDB to $1.6B of ARR

Arvind Jain (CEO of Glean) walks through how he uses AI to run Glean

Matt Botvinick from DeepMind shares his views on pivotal moments in AI and what's next

Greg Schott walks through enterprise GTM lessons learned from scaling Mulesoft from $1M to $800M ARR